Submit a defect directly online

Notification of defects made easy

You have discovered a defect in your home or property and are still within the warranty period. warranty period (FAQ's) of 5 years?
Use our online form to submit your request quickly and easily. Please describe the defect as precisely as possible and be sure to upload photos and markings in your floor plan. You will find your floor plan in the purchase documents.

Personal details
Details of the property
Please mark the defect in your floor plan and upload it here
Tip: You will find this in your purchase documents - a photo is sufficient
Details of the defect
More than one defect? Please use a separate entry line for each defect.
Personal appointment
Please enter 3 suggested appointments for arrangements with VENTIS customer service.
Lead time min. 10 working days | Mon.-Fri. 8:00 a.m. - 4:00 p.m.
Suggested date 1
Suggested date 2
Suggested date 3

Submit a defect directly by e-mail

Having problems with the online form? Use the analog version.

VENTIS customer service

Contact details