Submit a defect directly online

Notification of defects made easy

You have discovered a defect in your home or property and are still within the warranty period. warranty period (FAQ's) of 5 years?
Use our online form to submit your request quickly and easily. Please describe the defect as precisely as possible and be sure to upload photos and markings in your floor plan. You will find your floor plan in the purchase documents.

Please fill in all mandatory fields on the form.
Personal details
Details of the property
Please mark the defect in your floor plan and upload it here
Tip: You will find this in your purchase documents - a photo is sufficient
Angaben zum Mangel
Mehr als ein Mangel? Bitte nutzen Sie für jeden Mangel eine eigene Eingabezeile.
Persönlicher Termin
Bitte geben Sie hier 3 Terminvorschläge für Absprachen mit der VENTIS Kundenbetreuung an.
Vorlaufzeit min. 10 Werktage | Mo.-Fr. 8:00 - 16:00 Uhr
Suggested date 1
Suggested date 2
Suggested date 3

Submit a defect directly by e-mail

Having trouble with the online form? Use the PDF version.

VENTIS customer service

Contact details